199bet bd Privacy Policy

This privacy policy ("Policy") applies to all services, websites and mobile applications of the 199bet bd platform. When you register an account on 199bet bd, log in, or use any of our services, the terms of this Policy apply to you.

We believe that your personal information should only be collected when it is genuinely necessary for providing the service. You can learn more about our operations and values on our About 199bet bd page.

This Policy has been prepared in accordance with the applicable laws of Bangladesh and relevant data protection regulations. By creating an account or using the services of 199bet bd, you confirm that you have read and agreed to all the terms of this Policy.

199bet bd collects the following types of information from users. The reason for collecting each piece of information is clearly stated.

2.1 Registration and Identity Information

When creating an account, we collect:

• Full name (in Bengali or English)
• Date of birth (for age verification — registration is not accepted for persons under 21)
• Mobile number and email address
• Username and password (stored in encrypted form)
• National ID card or other identity document details (when identity verification is required)

2.2 Financial Transaction Information

Information provided during deposits and withdrawals — such as bKash, Nagad or Rocket numbers, or bank account details — is stored to process transactions. Financial information is never transferred to unauthorised third parties.

2.3 Technical and Usage Information

Information collected automatically while you use the platform:

• IP address and device information
• Browser type and operating system
• Site access times and session logs
• Pages visited, games viewed, and betting activity history

2.4 Support and Communication Information

Messages and issue descriptions you provide when seeking support via live chat or email may be recorded to help improve our service quality.

199bet bd uses collected data for the following purposes:

3.1 Account Management and Service Delivery

• Verifying user identity and keeping accounts active
• Processing deposits, withdrawals and other financial transactions
• Activating and managing bonuses and promotional offers
• Managing VIP membership and rewards programmes

3.2 Security and Fraud Prevention

Identifying suspicious transactions or unusual activity across multiple accounts to prevent misuse is our priority. IP addresses and device information are analysed for this purpose.

3.3 Service Improvement

The platform design, game recommendations and overall experience are improved based on user behaviour and preferences. The full rules for using the service are set out in 199bet bd's Terms and Conditions.

3.4 Communication and Notifications

Your registered mobile number and email are used to send important account updates, transaction confirmations, and promotional messages at your request. You may unsubscribe from promotional messages at any time.

199bet bd applies industry-standard technical measures to protect user data. Our servers and databases operate in a secure environment.

4.1 Encryption

All data exchanged between the platform and your browser is protected using SSL (Secure Sockets Layer) encryption. Passwords and sensitive financial information are never stored in plain text.

4.2 Access Control

Personal user data is accessible only to staff members who require it to carry out their service duties. All staff are bound by data confidentiality agreements.

4.3 Data Retention Period

Data for active accounts is retained for the duration that the account remains active. After an account is closed, financial transaction records are kept for a defined period to meet legal obligations.

4.4 Response to Security Breaches

If a data security incident occurs, 199bet bd will notify affected users as quickly as possible and take the necessary protective measures.

199bet bd never sells user personal data. Data may be shared with third parties only in the limited circumstances below:

5.1 Payment Service Providers

Information necessary to complete transactions is shared with bKash, Nagad, Rocket and banking partners. These organisations follow their own privacy policies and do not use the data without our instruction.

5.2 Game Software Providers

Evolution, Pragmatic Play Live, PG Soft, JILI and other game studios process the minimum session data required to operate the games. Personal identity information is not shared with them.

5.3 Legal Obligations

Information may be provided to authorities when required to comply with applicable Bangladeshi law or a court order. In such cases, only the minimum necessary information is provided.

5.4 Analytics Services

Statistical analysis is carried out to monitor platform performance. Data used for this purpose is always processed in anonymised form.

The 199bet bd website uses cookies and similar tracking technologies that improve your browsing experience.

6.1 Essential Cookies

These cookies are required to maintain login sessions, ensure account security, and support the core functions of the platform. Disabling them will prevent the site from working correctly.

6.2 Functional Cookies

These cookies are used to remember your language preference, game settings and other personalisation information. They save you from having to reset your preferences every time you log in.

6.3 Analytical Cookies

Analytical cookies are used to understand which pages of the website are visited most and how users navigate the site. This information is analysed in anonymous form.

6.4 Cookie Controls

Most browsers allow you to accept, reject or delete cookies. However, disabling certain cookies may limit some features of the platform.

As a user of 199bet bd, you have the following rights regarding your own information:

7.1 Right to Access

You may request to know what information is stored about you. After verification, 199bet bd will provide that information within a reasonable time.

7.2 Right to Correction

If your account contains incorrect or incomplete information, you may request that it be corrected. Some changes may require OTP verification or submission of an identity document.

7.3 Right to Withdraw from Promotional Communications

You may stop receiving bonus offers and promotional messages at any time. This preference can be changed in account settings or by contacting the support team.

7.4 Right to Lodge a Complaint

If you have any concerns about the protection of your data, please notify the 199bet bd support team. We will review the matter promptly and take the necessary action.

If a user wishes to close their account, or submits a self-exclusion request under our Responsible Gaming guidelines, the account will be deactivated.

8.1 Data Retention Policy

After an account is closed, financial transaction history, deposit and withdrawal records, and identity verification information are retained to meet legal and regulatory obligations. Once that period ends, the data is securely deleted or anonymised.

8.2 Request for Data Deletion

If you would like your personal data to be deleted, please notify the support team in writing. All data that is not legally required to be retained will be deleted.

199bet bd is a 21+ platform. Registration and use of the service by persons under 21 is strictly prohibited.

Date of birth is verified at registration, and an identity document may be requested in cases of doubt. Information belonging to minors is not knowingly collected, and if an underage user's account is identified, it will be closed immediately and the associated data will be deleted.

If a parent or guardian believes their child is using 199bet bd, we urge them to contact our support team without delay.

199bet bd reserves the right to update this privacy policy when necessary. If significant changes are made, a notification will be sent to your registered email or mobile number.

Continuing to use the platform after the updated policy is published will be taken as your acceptance of the new terms. If you have any questions about the changes, please contact the support team or visit our FAQ page.

Previous versions of this policy may be provided on request. The date shown at the top of the page always reflects the current version.

If you have any questions, concerns or data-related requests about this privacy policy, please contact the 199bet bd support team:

For data protection requests, please contact us from your registered email address and include your account username — this will allow us to process your request more quickly.